Last Updated: May 25, 2026

At Dre Brenda Puchinger & Associés Inc. (referred to as “we,” “us,” or “our”), we are committed to protecting the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in strict accordance with Quebec’s Act respecting the protection of personal information in the private sector (including all provisions mandated by Law 25).

1. Information We Collect

We collect only the personal information necessary to provide our dental care and website services. This may include:

• Identity & Contact Data: Name, email address, phone number, and mailing address.
• Medical & Health Data: Information you provide voluntarily through online appointment request forms, patient intake portals, or digital communication, such as health history, dental symptoms, and insurance details.
• Technical Data: IP address, browser type, operating system, and navigation behavior on our site, collected automatically via cookies.

2. Consent and Purposes of Collection

By using our website or submitting your information, you manifest your clear, free, and informed consent to its collection and use for the following purposes:

• Scheduling, managing, and confirming your dental appointments.
• Providing and improving clinical dental care and patient services.
• Responding to inquiries, questions, or support requests.
• Processing insurance claims and billing.

We will obtain your explicit, additional consent before using your personal information for purposes other than those listed above.

3. Communication and Cross-Border Data Transfers

Your personal information is primarily processed and stored securely within the province of Quebec, Canada. However, we may utilize trusted third-party cloud service providers (such as secure dental practice management software or web hosting services).

Before transferring any personal information outside of Quebec (e.g., to other Canadian provinces or international cloud servers), we conduct a mandatory Privacy Impact Assessment (PIA) to ensure that your data receives an adequate level of protection in compliance with Quebec legislation.

4. Data Security and Confidentiality

As dental professionals in Quebec, we are bound by strict professional secrecy under the Code of ethics of dentists. We implement robust physical, technological, and administrative security measures to protect your data against unauthorized access, theft, modification, or disclosure.

In the event of a confidentiality incident involving your personal information that presents a risk of serious injury, we will notify you and the Commission d’accès à l’information du Québec (CAI) as required by law.

5. Your Rights Under Quebec Law

You hold the following rights regarding the personal information we maintain about you:

• Right of Access and Rectification: You can request access to your records and demand that inaccurate, outdated, or incomplete information be corrected.
• Right to be Forgotten (De-indexing): You may request that we cease disseminating your personal information or de-index a hyperlink providing access to it if the dissemination causes you injury or contravenes the law.
• Right to Data Portability: You have the right to request a copy of your computerized personal information in a structured, commonly used technological format.
• Withdrawal of Consent: You may withdraw your consent to the collection or use of your information at any time, subject to legal, contractual, or professional regulatory restrictions.

6. Use of Cookies and Tracking Technologies

Our website uses cookies to optimize your browsing experience. In compliance with Quebec law, our website utilizes a cookie consent banner that allows you to accept or decline non-essential tracking cookies. Cookies are deactivated by default until you provide your explicit consent, except for those strictly necessary for the operation of the website.

7. Contacting Our Privacy Officer

In compliance with Law 25, the person in charge of the protection of personal information at our firm is our Privacy Officer. If you have any questions, wish to exercise your rights, or want to file a formal complaint regarding our privacy practices, please contact:

Email: [email protected].

Business Name: Dre Brenda Puchinger & Associés Inc.

Designated Privacy Officer: Dr. Brenda Puchinger

Address: 4695 Rue Sherbrooke O, Second Floor, Westmount, QC H3Z 1G2

Phone: (514) 932-8611